Refund policy

Return / Exchange
Customer can return/ exchange the order within 07 days from the date of delivery.

We reserve the right not to accept exchange of products which

(i) we believe are being returned after use, washed or soiled or
(ii) are damaged (except where the return is on account of damaged goods having been delivered to you).

We will not arrange the reverse pickup of products, unless confirmed by the customer experience team. If you have received a defective product, send us images at info@modaic.in and we will get back to you, once confirmed by the customer experience team.

Once confirmed by our customer experience team, we will arrange the reverse pickup product(s) within 7 days of receiving the request.

Please ensure while returning the product the packaging is intact the way it was delivered.

Process
To initiate return/ exchange, email us with your Order number, Product Details, Qty, Name, Pickup Address, Mobile Number along with the images of the product to info@modaic.in. Our customer experience team will get reach out to you within 48  hours. You can contact us at info@modaic.in for any query.

Confirmation / Cancellation
Once an order is cancelled, It cannot be reverted. New order needs to be placed by the customer.

Once the order is in processing status it cannot be cancelled.

For changes in the order before it has been shipped, Please email us directly on info@modaic.in and we will see if we can work it out for you. Changes in the order cannot be made once shipped.

Refund
Refund will be processed once the original product is returned to our warehouse and Quality check is done. Refund for prepaid orders will be processed in the original payment method used while ordering and for COD orders you need to provide the bank details in which the refund needs to be processed.